Terms of service

Business Information

CHAY SOLĒ is an independently owned fashion business operating in the United States.
All products are sold directly to consumers through our official website.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States.

1. GENERAL INFORMATION

CHAY SOLĒ is a luxury fashion brand offering limited-run, small-batch garments. Our website, chaysole.com, provides product information, ordering capabilities, and customer support. By using this site, you agree to these Terms, our Shipping & Returns policy, and our Privacy Policy.

We may update these Terms at any time, and continued use of our website constitutes acceptance of any changes.

2. ORDERS & PRODUCT INFORMATION

All orders are subject to product availability and acceptance. We make every effort to ensure that product descriptions, images, and pricing are accurate, but we cannot guarantee perfection.

Order Acceptance:

  • We reserve the right to refuse or cancel any order for reasons including but not limited to errors in pricing, product availability, or suspected fraudulent activity.

  • Once your order is confirmed, you will receive an email confirmation. Please review your order carefully before completing checkout, as all sales are final.

Product Details:

  • CHAY SOLĒ garments are produced in limited quantities. All sizing, materials, and design information are provided to help you make informed purchases.

  • Slight variations may occur due to the artisanal nature of our products, which is part of the luxury experience.

3. PAYMENT & PRICING

All prices are listed in USD and include applicable taxes where required.

  • Payment is accepted via the methods displayed at checkout.

  • Pricing is subject to change without notice, but confirmed orders are charged at the price displayed at checkout.

4. SHIPPING

Order Processing

Orders are processed within 2–4 business days, excluding weekends and holidays.
Processing time does not include transit time.

During product launches or high-volume periods, processing may take slightly longer. Customers will receive a confirmation email with tracking once their order ships.

Domestic Shipping (United States)

We currently offer the following domestic shipping options at checkout:

  • Standard Shipping (3–7 Business Days): $15

  • Express Shipping (2–3 Business Days): $30

  • Overnight Shipping: $65

Delivery timelines are estimates provided by carriers and are not guaranteed.

International Shipping

We ship to select international destinations worldwide.

Available international shipping options include:

  • Economy International (6–18 Business Days): $45

  • Standard International (6–12 Business Days): $65

International delivery times may vary due to customs processing and local carrier delays.

5. FINAL SALE POLICY

All CHAY SOLĒ items are final sale. Due to small-batch production:

  • No returns, refunds, or exchanges are offered.

  • This includes incorrect size selection, change of mind, or fit preferences.

Damaged or Incorrect Items:
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at contact@chaysole.com with:

  • Your order number

  • Clear photos of the issue
    Our team will review and resolve the matter promptly.

6. INTELLECTUAL PROPERTY

All content on chaysole.com, including images, designs, text, logos, and branding, is owned by CHAY SOLĒ or our partners and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, or use our content for commercial purposes without written permission.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by California law:

  • CHAY SOLĒ is not liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

  • We make every effort to ensure accurate product descriptions, pricing, and availability but cannot guarantee perfection.

  • By purchasing from CHAY SOLĒ, you accept the inherent risks of shipping and product handling.

8. GOVERNING LAW & DISPUTE RESOLUTION

These Terms of Service are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Dispute Resolution:

  • Any dispute arising from these Terms or your purchase will first be attempted to resolve informally by contacting us at contact@chaysole.com.

  • If a dispute cannot be resolved informally, it will be resolved in the state or federal courts located in California.

9. CALIFORNIA SPECIFIC RIGHTS

California residents have certain rights under the California Consumer Privacy Act (CCPA). For details on how we collect, use, and share personal information, please review our Privacy Policy.

10. CONTACT

For any questions regarding these Terms, orders, or products, please contact:

Email: contact@chaysole.com

We review every inquiry carefully and aim to respond within 1–2 business days.